Resident named Lisa Brown claims that, after she called Comcast to
cancel her family’s cable, her husband’s name was changed from Ricardo
Brown to “Asshole” Brown on her most recent cable provider bill. Apparently, Lisa Brown called to cancel the cable portion of the bill
because her family was experiencing financial difficulties and she
wanted to cut costs. She was — of course — transferred to
a retention specialist, who tried to persuade her to sign up for a new
two-year contract. When the specialist proved ineffective, she was
charged a $60 cancellation fee.
We have spoken with our customer and apologized for this completely
unacceptable and inappropriate name change," she told Yahoo Tech. We
have zero tolerance for this type of disrespectful behavior and are
conducting a thorough investigation to determine what happened. We are
working with our customer to make this right and will take appropriate
steps to prevent this from happening again.
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